COVID 19 : LEVEL 4 Update
Dear Vetora Family,
❗️We wanted to let you know that we are considered as Essential Services and
will NOT be closed during the Level 4 lockdown implemented by the
❗️To stay open, we need your help, support, and cooperation. Please help us stay safe so we can keep your pets safe too.
Here are some measures we will have in place to ensure that everyone
stays safe, and all pets that need our help are taken care of.
What does it mean for your pet? 🐾
We will still be seeing and caring for your pets in this time of need.
That includes consultations, emergency care, non-elective surgeries
(please call your Vetora clinic for more information), food,
prescriptions, farm products, cattery, and other goods you might need.
How can you help? 🐾
✅ Please call us to make an appointment.
✅ If you are unwell, do not come to the clinic. Have someone else bring the pet to see us.
✅ Upon arriving at the clinic, please stay in your vehicle.
✅ Call our clinic to let us know you are here and describe your car.
✅ One of our staff will come collect your pet from your vehicle.
✅ Your vet will call you from the clinic on your phone if more information is needed, or for making discussing treatment plans.
✅ Once all done, your pet will be returned to you.
✅ If treatment or surgery are necessary, your pet may need to stay (after
your approval of course) and will be returned to you later in the day.
✅ Please try to pay only by EFTPOS or bank transfers at this point. And
avoid paying by cash if possible in order to protect our staff.
⭐️ Please be kind to our staff. We understand it is a tough situation for
everyone. Remember that our staff will continue to work throughout this
lockdown to make sure that your fur babies are kept safe, healthy, and
Essential products needed? 🐾
If you need a prescription, food, farm products, toys to keep your pets entertained, cat litter, or any other order.
✅ Please call us ahead of time to give us time to fill your prescription and order.
✅ If you can drive to us, please notify us of your arrival, and describe your car. We will bring the goods to your car.
✅ If you can’t come to us, let us know and we will try our best to
deliver to you if at all possible and if reasonable for our staff.
Otherwise, feel free to send someone who could pick it up for you.
Our promise to you and your pets 🐾
✅ We will do everything we can to help keep you and your pets healthy.
✅ Our main suppliers and couriers have notified us that they will
continue to deliver our orders, so we are not expecting any disruption
at this time.
✅ If there may be some delay for certain medications, we shouldn’t run out of essential products or food.
⭐️ Your pets’ health is our TOP priority, so we will do our best to be
here for you and your family throughout this entire process.
Thank you in advance for being patient and courteous to our staff as
they have to juggle with strict Ministry of Health requirements, your
safety, their safety, and your pets’ wellbeing.
⭐️ Thanks for helping us, our communities, and the rest of New Zealand limit the spread of COVID-19.
Take care, stay safe, and know that if you have any question or concern, your Vetora clinic is only a phone call away.
We will get through all this.
Your Vetora caring Team