Covid information for clients

We are currently at LEVEL 2


We have been through this once before, and so we will all get through this together. 👍

Here are a few things to remember:

If you are unwell, do not come to the clinic. Have someone else bring the pet to see us. At level 2, you are welcome to enter the clinic but need to respect the few required guidelines.

⓵ Please sign-in on the COVID-19 Register. We will not be able to see you or your animal without this step.

⓶ Where possible, only ONE adult can come in with your pet. This helps to ensure physical distancing and decreases the number of contacts.

⓷ Please use the hand sanitizer provided, before proceeding to the waiting area.

⓸ Follow the arrows and keep proper social distancing (2-metres). Please stay within your marked "bubble" at all times until the staff welcomes you to your pet's consult room.

⓹ Once our staff is ready, you will be welcome to your pet's consult room. Our team members will wear personal protective equipment to ensure yourself and our team are safe.

⓺ You may be asked to wait outside if we have reached the maximum occupancy.

🦴 If you need a prescription, food, or any order, you can either:

⓵ Call us ahead of time to give us time to fill your prescription and order.

⓶ Stop at the front table. Sign in the register, and wave at the front staff. They will get your order ready for you as soon as possible. If you want to browse the store, please let the front staff know, and they will be happy to assist you.

💻 We also have an online store with delivery to your house. Head to:

Please be kind to our staff and each other. We are all in this together. Thank you very much for your patience and understanding as we try our best to keep you, your pet, and our staff safe. 💙


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